Thank you for shopping with Moroen! We aim to provide you with a smooth shopping experience from checkout to delivery. Please review our shipping policy below.
1. Order Processing
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All orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive a confirmation email once your order has been shipped.
2. Shipping Times & Delivery Estimates
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Standard Shipping: 7–14 business days (varies by location).
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Express Shipping (if available): 3–7 business days.
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Delivery times are estimates and may vary due to customs clearance, courier delays, or events beyond our control.
3. Shipping Rates
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Shipping costs are calculated at checkout based on your location and selected shipping method.
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Occasionally, we offer free shipping promotions. These will be clearly displayed on our website when available.
4. International Shipping
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We ship worldwide. International customers are responsible for any applicable customs duties, import taxes, or local fees.
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Moroen is not responsible for delays caused by customs inspections or additional charges applied by your local customs authority.
5. Order Tracking
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Once your order has shipped, you will receive an email with a tracking number and link to track your package.
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Please allow 24–48 hours for tracking information to update.
6. Address Information
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Customers are responsible for providing accurate and complete shipping information at checkout.
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Moroen is not responsible for packages delivered to incorrect addresses provided by the customer.
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If you notice an error, contact us immediately at [email protected]. We can only update addresses if the order has not yet been shipped.
7. Delays & Lost Packages
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We are not responsible for delays caused by natural disasters, weather conditions, customs procedures, strikes, or courier issues.
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If your package is lost in transit, please contact us at [email protected] and we will work with the shipping carrier to resolve the issue.
8. Split Shipments
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In some cases, your order may be shipped in multiple packages (for example, if items are from different warehouses).
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You will receive separate tracking numbers if your order is split.
9. Contact Us
If you have any questions about shipping or tracking your order, please contact our support team: